# Shopping agents cannot reach your catalog

> Shopping agents cannot reach your catalog. Your store's catalog for shopping agents did not answer the way Shopify's agents expect.
> Category: Check reference
> Canonical: https://rabbot.ai/docs/checks/shopify-agent-access-off/
> Updated: 2026-10-17

---

Shopping agents · Warning · Rabbot alerts on this on paid plans (Starter, Growth and Pro).

## What it means

Your store's catalog for shopping agents did not answer the way Shopify's agents expect. Agents in ChatGPT, Shop and Google cannot search your products or buy them here.

## What to do

In your admin, open Sales channels, then Agentic, and check that catalog access is on. Rabbot looks again next week and closes this when the catalog answers.

## Related

- [The agent checkout link for this product does not work](https://rabbot.ai/docs/checks/shopify-agent-checkout-unreachable/)
- [Shopping agents can no longer buy this product](https://rabbot.ai/docs/checks/shopify-agent-product-unfindable/)
- [What Rabbot is and is not](https://rabbot.ai/docs/getting-started/what-rabbot-is-and-is-not/)