# A store incident is open

> A store incident is open. One or more of Rabbot's checks found a change on your store in one window.
> Category: Check reference
> Canonical: https://rabbot.ai/docs/checks/shopify-storefront-incident-unproven/
> Updated: 2026-10-17

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Buying journey · Warning · Rabbot alerts on this on paid plans (Starter, Growth and Pro).

## What it means

One or more of Rabbot's checks found a change on your store in one window. This report lists what each check saw, in time order, and which checks agree, so you read it once instead of in separate alerts.

## What to do

Read the sequence in this report, then open a product page on a phone and on a computer and add it to the cart. If you changed your theme or an app around the first time listed, start there. Rabbot closes this once every check in it is back to normal, or after seven days.

## Related

- [A stylesheet on your storefront does not load](https://rabbot.ai/docs/checks/shopify-storefront-stylesheet-missing/)
- [Add-to-cart button missing](https://rabbot.ai/docs/checks/shopify-add-to-cart-missing/)
- [An app file on your storefront does not load](https://rabbot.ai/docs/checks/shopify-app-dependency-missing/)
- [Broken product images](https://rabbot.ai/docs/checks/shopify-broken-images/)
- [Shopify's shopping catalog marks a product unavailable](https://rabbot.ai/docs/checks/shopify-catalog-availability-mismatch/)
- [How Rabbot checks your store](https://rabbot.ai/docs/monitoring/how-rabbot-checks/)