# Cart additions fell; a product form file stopped loading

> Cart additions fell; a product form file stopped loading. Shopify's shopper numbers show far fewer visits adding to the cart, and in the same window Rabbot…
> Category: Check reference
> Canonical: https://rabbot.ai/docs/checks/shopify-storefront-incident/
> Updated: 2026-10-17

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Buying journey · Critical · Rabbot alerts on this on every plan.

## What it means

Shopify's shopper numbers show far fewer visits adding to the cart, and in the same window Rabbot found that a code file your product form needs stopped loading on a page with no basic add-to-cart path without it.

## What to do

Open a product page and add it to the cart. If you published a theme or edited theme files around this time, check that change, or switch back to the earlier theme from Online Store > Themes. Rabbot keeps checking both and closes this once the file loads and cart additions are back near their usual level, or after seven days.

## Related

- [A store incident is open](https://rabbot.ai/docs/checks/shopify-storefront-incident-unproven/)
- [A stylesheet on your storefront does not load](https://rabbot.ai/docs/checks/shopify-storefront-stylesheet-missing/)
- [Add-to-cart button missing](https://rabbot.ai/docs/checks/shopify-add-to-cart-missing/)
- [An app file on your storefront does not load](https://rabbot.ai/docs/checks/shopify-app-dependency-missing/)
- [Broken product images](https://rabbot.ai/docs/checks/shopify-broken-images/)
- [How Rabbot checks your store](https://rabbot.ai/docs/monitoring/how-rabbot-checks/)